Wednesday, June 3, 2020

A leading-edge monitoring solution that helps you to maintain the health and performance of your IT infrastructure with greater ease and clarity than ever before.

Key Benefits:

  • Reduces mean time resolution by up to 95%
  • A single pane of glass IT monitoring solution that delivers the complete picture
  • A comprehensive and high-level dashboard presents a truly holistic overview of all the systems, devices, traffic, and applications in your IT infrastructure
  • Continually monitors and logs the health of your system and delivers alerts in the event of any critical incidents – 24/7/365
  • Armed with just a username you have all the information needed to resolve issues in a matter of seconds
  • Designed to work for organisations of all sizes and sectors and can be instantly scaled up or down to match the changing requirements of your IT estate
  • More than just a monitoring system Prevensys provides you with vision and peace of mind

Prevensys is Quadris’ proprietary IT monitoring solution and the product of many years developing a solution that can help diagnose a network faster than anything else in the marketplace. Why? – as an IT support service provider we needed a tool that we just couldn’t buy.  

The result of our endeavours is a next generation solution that enables you to keep a close eye on the health and performance of your IT infrastructure – quickly and easily.

From the main dashboard, Prevensys provides you with a complete overview of all the elements that comprise your IT operation. It delivers a detailed overview of the entire infrastructure; and not just the overall raw capacity and raw free space, but the actual usable capacity and the free usable capacity all plotted over a period of time.

And because Prevensys was designed to be time-orientated, it continually monitors and logs the overall health of your system and then allows you to review the incidence of warnings that have been presented during any specified time period. To add to its formidable capabilities, Prevensys displays the disk usage of individual virtual machines in order to see exactly which have eaten up all the space. It also reports the ping response times between sites, packet loss, network band width usage, latency, IOPS, CPU usage, memory usage, and a great deal more.

All in all, a comprehensive and high-level dashboard that presents a truly holistic overview of your entire estate. 

We have found Prevensys invaluable in troubleshooting performance bottlenecks and aiding identification of areas in our infrastructure that may need optimisation or remediation.

Seamus French

Principal Clinical Engineering Technician, St Luke’s Radiation Oncology Network.

Prevensys not only presents me with a detailed overview of the day-to-day health of our IT infrastructure, it also enables me to drill down in order to quickly identify and resolve issues at the click of my mouse.

Kim Nielsen

Kim Nielsen IT Group Manager, Aarhus University Hospital

Stay aware and in control of all incidents – 24 hours a day, 365 days a year.

A key capability of Prevensys is a comprehensive alert management system designed to ensure that critical incidents are never missed, and any remediation is undertaken by the right people, as quickly as possible.

At its core is the ability to group together machines and networks and then create priority-based alerts at any chosen level. From here the Prevensys Central Manager (PCM) console enables you to set the alerts of individual elements at just the click of a few buttons. Furthermore, you can set the alerts to be activated by High, Medium, or Low priority as well as being advised as to whether its current state is OK, Warning, or Critical. Whichever configuration you choose, you will have at your side a truly invaluable service that immediately routes any alerts to your designated on-call engineers, who in turn have the ability to acknowledge and deal with the incident themselves, or escalate the incident to another member of the team.

The functionality of Prevensys means that you can choose whether alerts can be sent out via email or through integration with a dedicated incident management system. The flexibility of Prevensys means that while you can use third-party incident management systems, for complete peace of mind we recommend Cloud Core, our own proprietary solution; whereby Quadris can manage the alerts for you and either route them to your team or to Quadris’ own technicians.

As Prevensys integrates with Microsoft PowerApps, you also have at your disposal additional functionality offered by other applications in Microsoft’s own stack such as Teams. This ingenious solution also includes an API that sends information straight to Microsoft’s Common Data Service (CDS) whereby the payload is translated and then mapped to various fields such as the alert id, the server in question, the description of the alert, the threshold that it has hit, the time that the incident started etc.

Once all the information is in the Microsoft CDS you can run Power BI reports against the data stored there. You can immediately see how often a server is alerting, if it is alerting at a certain time of day, what the mean time to resolution is, and what the mean time to response is. All this invaluable information and insight can be pulled out into a dashboard, presented as a graph, or as a detailed report to be shown to your executive team.

Diagnosing end user performance related issues –  all you need is their username.

No matter if you are working with Citrix, Remote Desktop Services or Windows desktop, you simply need a username, and in a matter of seconds you will have at your fingertips all the information needed for a swift resolution of the issue.

With the user located, the dashboard clearly displays general health indicators such as number of logins, failed machines, and detailed statistics on login duration and type; enabling server-side issues to be quickly identified.

As anti-virus software can often be the cause of slowdowns, the dashboard offers information on how much memory and CPU time the AV software is taking, and importantly if there is an attack in progress. You can also view the resource utilization of the user and see what other users are doing simply by checking the CPU usage, IOPS, and memory utilization of all users on a per application basis.

The ability of this single pane of glass monitoring solution to cut out the noise and leaves only what matters, means that you and your service desk team can immediately drill down to determine where the fault lies.

As a direct result, Prevensys reduces mean time resolution by up to 95%.

The attention to detail and impressive capabilities are unprecedented in its field.

Other monitoring systems are cumbersome and require you to navigate through multiple screens in order to finally locate the issue in question. But the modern look and feel of Prevensys combined with its intuitive dashboards and time-orientated functionality puts the competition in the shade.

Furthermore, by delivering 24/7 monitoring and real-time alerting to service ticket requests, combined with trend performance over time, Prevensys will ensure that your system performs at the very peak of health, both today and for years to come.

Scaleability ensures Prevensys will always meet the needs of your organisation.

Prevensys is a cloud native application which is built on containers. This means it can scale across the data centre or scale into the cloud and the data centre – making it a true hybrid cloud-native platform.

As a direct result Prevensys has been designed to work for organisations of all sizes and sectors and can be instantly scaled up or down to match the changing requirements of your IT estate.

More than just an IT infrastructure monitoring system, Prevensys provides you with vision and peace of mind.

Let us know if you would like to arrange a demo of Prevensys or arrange for a free trial.