“What Is Your Name?”
This is the only question your service desk needs to ask an end-user to give them a complete picture of network performance as it relates to them, whether they are using Citrix, Remote Desktop Services or a Windows desktop.
Once your service desk has the user’s name, all information needed for resolution is at their fingertips in seconds!
A single pane of glass monitoring solution that cuts out the noise and leaves only what matters – the user experience
- repeatReduce mean time resolution by up to 95%
- All performance data gathered from only the users name
- Historical data held, miss nothing
- Trend performance over time
- External login simulators recording login time and actual up time
Included in our managed services
Empower Your Service Desk
Drastically reduce mean time to resolution, end user frustration and empower your service desk and see your service delivery KPIs improve overnight!