Your people - should be your happy IT service users
Grappling with the repercussions of COVID-19 ?
Since the COVID-19 pandemic tore a gaping hole through established working practices, organisations across the world have been grappling with the repercussions. Most notably, overnight organisations were tasked with implementing and scaling remote work models in order to maintain business continuity and employee productivity. This unwelcome, yet essential move, has led to the new remote workforce (in particular those working from home) having to deal with a wide variety of challenges.
The service desk post-COVID-19
Even at the best of times, running an IT Service Desk often feels like an exercise in crisis management. During the first weeks of the pandemic, many Service Desks were swamped with queries and struggling to cope with the onslaught. Yet by displaying true professionalism combined with new-found flexibility, most Service Desks managed to cope with the initial wave. But it still left organisations with the burning question - what does the future hold for the Service Desk? The new reality that people are talking about has yet to come into clear focus, although the signs are that remote working in some form or other is here to stay. The fact remains that without the proper equipment, the right tools, and sufficient personnel to deal with the issues that come with remote working, the problems will keep mounting.
Managed Service Desk Components:
- 24x7x365 UK based Service Desk team
- End user equipment and applications support
- Microsoft 365 standard support
- Service user onboarding / offboarding
- Mobile and telephony support
- Access control management
- Account management
- 3rd party application provider management
- Customer-centric application support
- Microsoft 365 advanced support
- Rapid Replace (same day) end user device replacement
- Remote worker end point backup
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