Managed Digital Workspace
A completely managed service that gives your remote / agile staff all the equipment & support they need to work effectively away from the office
What
Managed Digital Workspace
Many organisations are reluctant to embrace the idea of a distributed workforce as they simply don’t have the internal resources to supply, maintain and support the equipment and services that are required.
Our Managed Digital Workspace service helps meet these challenges by supplying and maintaining all the IT equipment your people need to work remotely, while ensuring that comprehensive support is there when needed and your corporate data is always secure.
Significantly free up internal IT resources
Increase staff productivity and morale
Reduce your deployment & management costs
Comprehensively secure your devices from threats
How
How does a managed digital workspace work?
We start by supplying your people with all the computer equipment, applications, phones and peripherals they need to carry out their work most effectively.
They will feel supported from the very first day, with equipment delivered directly to their chosen location with all your organisation’s apps and configuration settings already set up. All they need to do is login, connect to the internet and they are ready to start work!
In addition to provisioning the equipment, we also manage all the assets on your behalf, provide frontline support via our dedicated service desk, and handle the replacement and repair of any faulty or defective items.
Benefits
How can the Managed Digital Workspace
work for you?
Free-up internal IT resources
We start by supplying your people with all the computer equipment, applications, phones and peripherals they need to carry out their work most effectively.
They will feel supported from the very first day, with equipment delivered directly to their chosen location with all your organisation’s apps and configuration settings already set up. All they need to do is login, connect to the internet and they are ready to start work!
In addition to provisioning the equipment, we also manage all the assets on your behalf, provide frontline support via our dedicated service desk, and handle the replacement and repair of any faulty or defective items.
Increase your teams’ productivity
When your people have the latest equipment, not only does it make them feel valued, it also helps make them more productive. Our continual maintenance, updating and monitoring of the equipment ensures that it always operates at peak performance, so your people work most effectively.
Reduce your overall costs
It’s quite simply the easiest and safest way to budget for IT equipment. For a single monthly fee per user, you can rest assured that both the equipment and your people are in the safest of hands, leaving your internal IT department free to concentrate on maintaining your essential IT systems and services.
Secure your devices
We place great emphasis on the strength and effectiveness of our security elements. Powered by a combination of market leading vendor solutions from VMWare and Cisco, it ensures that your people are as secure from viruses and external threats when working remotely as if they were in the office.
What
What equipment do we supply?
As part of the managed digital workspace service, the exact equipment provided is specified by you, but typically it includes a laptop or desktop computer, monitor, mobile phone, together with all the necessary peripherals such as keyboard, mouse, headset and laptop bag. For some organisation we also provide additional equipment such as tablets and printers.
What
What if you’ve already deployed equipment?
Our managed digital workspace service has the flexibility to be employed no matter where you are on your remote or hybrid working journey. It isn’t dependent on us supplying the equipment, so even if you have already equipped your people, we are happy to step in and help.
All you need to do is provide us with the details about the assets you have deployed. We will then take over the task of ensuring that every device is managed, maintained, monitored, and secured until the end of its lifecycle. We can also provide additional user support through our dedicated service desk, customised to meet the working hours of your staff.
What
An identical laptop replaced the next working day
Accidents happen, and sometimes equipment simply gets damaged and can’t be fixed remotely by our frontline service desk. For this reason, we offer a rapid replacement service which guarantees to replace a damaged, lost, or stolen laptop in the hands of the user within one working day.
Importantly, the laptop is set up to the exact same configuration as previously, with all software pre-installed and with minimal data loss, which means the individual user will be back up and running in no time at all. We then manage the return of their old equipment, which is either repaired or responsibly recycled.
What
Frontline service desk support
The demands of servicing a remote or hybrid workforce should not be underestimated. In addition to supporting people away from the office, new flexible working patterns may require you to extend your service support opening hours to reflect changing demand.
With our frontline service desk, your people will have direct access to comprehensive help and support, no matter where they are located. And in addition to being able to call upon highly trained technical experts for immediate assistance, our service also leverages industry-leading software and processes, which combine to deliver full visibility via real-time service reporting dashboards.
Retain control with EyeQ
To support the management of your assets and the many other aspects of IT service delivery, you have access to EyeQ – our world class IT Service Management Platform.
Through EyeQ, you can track the assets owned by each employee, how effectively the equipment is being used, and how well they are being maintained in terms of patching, system, and anti-virus updates.
The platform presents all this information through a single portal, that provides you with a detailed, yet clear overview of every aspect of the service.
Success stories
Look who’s using our Managed Digital Workspace
Mark Sullivan
It was the hundreds of little details that Quadris’ Managed Digital Workspace service included that made us realise what is needed to effectively support our people and all their equipment.
Marilyne Davis
We’ve been very impressed with Quadris’ processes and professionalism during the whole project.
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